Refund policy

Return Policy 
For hygienic purposes, we do not accept returns for our jewelry and hair accessories. All sales from our jewelry and hair accessory lines are final. We do, however, accept returns for unused items from our accessories and clothing line. If you are unsatisfied with the items you have received, please let us know immediately. Email us within 14 days upon receipt of your order. We would gladly accept returns within this 14-day return period, provided that all tags and packaging materials are still intact, and items were not tampered or damaged due to force majeure or the customer's misuse. Please note, however, that return shipping costs must be shouldered by you.

Returned items are non-refundable, but may be exchanged with another item of equivalent value, or converted into shop credits.

In the rare case that you have received the wrong order or a damaged item, please notify us immediately thru email to request a replacement or refund. Please provide images of the damaged items. We will gladly replace or refund your order within 14 days of receipt of notification.

Repairs 
Minor* repairs (such as lock or chain replacements) are free within 30 days from date of purchase, provided that the damage was not due to the customer's misuse and abuse of the product (i.e. swimming/ bathing while wearing the crochet jewelry, or using the item for other than its intended use). However, damages to crocheted components (i.e. unraveled crochet parts, cut or worn out thread, etc.) are irreparable. Return shipping costs of items sent back for repair are shouldered by the customer.

*Minor repairs include fixing/replacing of broken locks and clasps, beading details that have become loose, broken necklace chain links, etc. These do not include irreparable damages like torn crocheted parts and pieces, stained fabric, etc.